Toll Free Number Services

Pros:

• 300 phone minutes included
• Includes most common phone system features
• Offers 3 years of voicemail storage

Cons:

• True 800 numbers are only available on higher level plans

Conclusion:

eVoice's Professional plan is a great value for those needing a toll free number. eVoice typiclly charges $12.99 for 300 monthly minutes, but you can lower that to $9.99 per month using the promo code: CWSV3. However, they do not offer a discount if you sign a yearly contract. If you go over your allotted monthly minutes, you will pay 3.9 cents per minute. 844, 855, 866, 877 and 888 numbers are included in the price of your monthly fee. You can also get a vanity toll-free number for a $30 setup fee. You can receive your voicemails via email with this service. In our tests, we found eVoice’s customer service to be good quality.

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Pros:

• 300 minutes included
• True, 800-number offered at no additional cost
• Includes many common phone system features
• Offers unlimited voicemail storage
• Excellent customer support

Cons:

• Phone.com no longer offers a free trial

Conclusion:

Offering 800 numbers at no additional cost and excellent customer service, Phone.com is a great service at a reasonable price. Usually, Phone.com charges $12.99 per month for 300 minutes and overage fees of 3.9 cents per minute. With the coupon code CHOOSEWHAT, you can reduce that monthly cost to $8.99 for the first 6 months.

You can also pay annually at a monthly cost of $9.99/month ($119.88/ year). The number of minutes offered for this price is a great value. 800, 866, 877 and 888 toll-free numbers are included in your monthly cost. In addition, you can get a vanity number -- a number that spells out a word to help customers remember your business more easily -- for free as well. This service even gives the option to receive voicemails via email and we found their customer service to be excellent.

In addition to the toll free number, Phone.com customers will have the option to utilize or add features like unlimited calling, conference call management, do not disturb and business hour options. Phone.com can evern be used to send and receive faxes online.

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Pros:

• 1,000 phone minutes included
• Low price per minute
• Includes many common phone system features

Cons:

• Weird pricing structure means that additional users don't increase minutes included in plan, which makes it uneconimical when adding multiple users

Conclusion:

VirtualPBX's Basic plan is a good value as long as you will only need one user. For $17.99/ month or $215.88 per year (effectively $15.99 per month), you receive 1,000 monthly minutes, which is a good value when compared to some of VirtualPBX’s competitors. Their overage fees of 5 cents per minute is less than the average market cost for going over your minutes. An advantage of VirtualPBX is that 866, 877 and 888 numbers are all included in your monthly fee. You may also purchase a true 800 toll-free number for a $25 setup fee. You can choose to receive your voicemails via email with this service. We found their customer support to be average quality. 

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Pros:

• Save 61.5% if you pre-pay for a year
• 500 phone minutes included
• Includes many common phone system features

Cons:

• Phone support not available for the entry level "Pro" plan

Conclusion:

RingCentral offers all of the standard features of an 800 service for a great price, if you opt for the annual payment plan. RingCentral charges $25.99 per month for 500 minutes, which is a high for the number of minutes offered, but they offer a discounted price of $191.88 per year (effectively $15.99 per month) if you pay annually. Overage fees are 5 cents per minute over your allotted number of minutes. 800 numbers cost a one-time fee of $30, while 866, 877 and 888 numbers are included in the cost of your plan. If you want a vanity number, you must pay a $30 setup fee. You can receive your voicemails via email with this service. We found RingCentral's customer service to be excellent, but phone support is only available to subscribers of the "ProPlus" plan or above. "Pro" subscribers must use RingCentral's online ticketing system for support.

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Pros:

• Offers prepayment discount
• Free 800 toll-free number

Cons:

• No phone minutes included
• Does not include many common phone system features
• Does not offer voicemail storage
• Can't receive voicemails to email

Conclusion:

AT&T offers a good value plan for people who want 800 numbers or vanity numbers. Although AT&T doesn’t include any minutes with their monthly fee of $15, they do offer 800 numbers and vanity numbers for no additional charge, while most other vendors typically charge a setup fee for these numbers. 866, 877 and 888 numbers are also included for free in your monthly plan. On top of your monthly fee, minutes are 7 cents per minute, which is an average market price. If you sign an 11 month contract, AT&T will give you a discounted rate of 6 cents per minute. You cannot opt to receive your voicemails in your email. We found their customer service to be excellent.

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Pros:

• Free vanity number
• Excellent customer support

Cons:

• Does not include many common phone system features
• Does not offer voicemail storage
• Can't receive voicemails via email

Conclusion:

While Verizon offers a good amount of minutes per month, their effective monthly fee is much higher than other toll-free number providers. For $27 a month, you can get 235 minutes with an 866, 877 or 888 number. They do not offer “true” 800 numbers. Vanity numbers are also included in your plan. While AT&T offers a discount if you sign a yearly contract, Verizon does not offer a discount on annual contracts. Verizon charges 6 cents per minute, which is slightly higher than the cost of other services. You cannot receive your voicemails via email with this service. We found Verizon’s customer support to be excellent.

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Pros:

• Costs only $5 per month
• Excellent customer support

Cons:

• No phone minutes included
• Does not include many common phone system features
• Does not offer voicemail storage
• Can't receive voicemails via email

Conclusion:

If you need a very basic 800 number service and already have an account with Qwest, signing up for their toll-free service may be for you. Qwest charges $5 a month to add a toll-free number and does not include any monthly minutes. They charge 7 cents per toll-free minute, which is slightly higher than the costs of other services. This is double billed on their standard 10 cent long distance rate, giving you an effective 17 cents per minute rate. However, 866, 877 and 888 numbers are all included in your monthly fee under this plan. They also provide vanity numbers, but charge a  $250 vanity setup fee. This is extraordinarily more expensive than vanity numbers obtained through other services. You cannot receive your voicemails via email with this service. They do not offer any discount for signing a yearly contract. We found Qwest’s customer service to be excellent.

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Pros:

• Free 800 toll-free number
• Includes many common phone system features
• Excellent customer support

Cons:

• $150 one time fee to port a number into VoiceNation

Conclusion:

Voice Nation is a good value for those needing a basic service with few monthly minutes. With Voice Nation, you can get 100 minutes for $9.95 per month. An overage fee for any minutes over your allotted minutes is 6 cents per minute. Voice Nation does not offer an annual prepayment discount if you sign a yearly contract like some of the other reviewed vendors. However, they include the price of 800, 866, 877, and 888 numbers in your monthly bill, while many providers charge extra for a true 800 number. A vanity number costs a $75 setup fee. You have the option to receive your voicemail directly to your email. We found Voice Nation’s customer service to be of average quality.

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Pros:

• Save 33% if you pre-pay for a year
• 300 phone minutes included
• Free 800 toll-free number
• Includes many common phone system features

Cons:

• At the time of our most recent review there were no notable cons.

Conclusion:

Halloo Office Startup offers a competitive value. They charge $14.95 for 300 minutes, which is roughly the same cost as other services that include up to 300 minutes per month. They charge no activation fees and offer an annual prepayment discount of 33% at $119.95 per year or $9.95 per month. They charge overage rates of 7 cents per minute. Halloo also offers 800, 866, 877 and 888 numbers at no additional cost. Halloo charges a $30 setup fee for a vanity number. You can receive your voicemails via email with Halloo. We found their customer support to be average quality.

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Pros:

• Costs only $2.95 per month
• Excellent customer support

Cons:

• No included minutes
• Does not include many common phone system features
• $2.95 additional monthly fee to receive voicemails via email
• $10 setup fee to activate account
• Does not offer voicemail storage
• Offers 866, 877, and 888 numbers only

Conclusion:

OneSuite offers an inexpensive plan with no monthly minutes included. For $2.95 a month, you can get an 866, 877, or 888 toll-free number. However, they do not offer true 800 numbers. They also do not offer an annual prepayment discount, and you must buy at least $10 in credits when you sign up with their service. They offer a pay-as-you-go option that costs 5 cents per minute. This plan is a good option if you want a flexible number of minutes per month. They do not offer vanity numbers, and it costs $2.95 a month if you want to receive voicemails via email.  We found their customer support to be excellent.

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Pros:

• Includes many common phone system features

Cons:

• Costs $24.99 per month
• No phone minutes included
• $5.99 additional monthly fee for an 800 number
• $40 setup fee and $5.99 additional monthly fee for vanity numbers

Conclusion:

uReach has an expensive plan and offers no monthly minutes. For $24.99 a month, you can get an 866, 877, or 888 number, but other services offer the same features for a cheaper price. uReach does not include any monthly minutes, and overage fees are 7 cents per minute. An 800 number costs an extra $5.99 per month with a $15 setup fee. A vanity number also costs $5.99 per month with a $40 setup fee. They do not offer any annual prepayment discount. You are able to receive your voicemails via email with this service. We found uReach’s customer support to be average quality.

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