Toll Free Number Services

Pros:

• Save 19.3% if you pre-pay for a year
• 300 phone minutes included
• Includes many common phone system features
• Excellent customer support

Cons:

• At the time of our most recent review there were no notable cons.

Conclusion:

RingCentral offers all of the standard features of an 800 service for a great price and offers excellent customer support. RingCentral charges $9.89 per month for 300 minutes, which is a reasonable price for the number of minutes offered. RingCentral offers a discounted price of $8.29 per month if you sign a yearly contract, but note that they charge an extra $1.66 in fees per month. Overage fees are 4.9 cents per minute over your allotted number of minutes. 800 numbers cost a one-time fee of $15, while 866, 877 and 888 numbers are included in the cost of your plan. If you want a vanity number, you must pay a $30 setup fee. You can receive your voicemails via email with this service. We found RingCentral’s customer service to be excellent.

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Pros:

• Save 33.6% if you prepay for a year
• 300 phone minutes included
• Includes many common phone system features
• Offers unlimited voicemail storage
• Excellent customer support

Cons:

• At the time of our most recent review there were no notable cons.

Conclusion:

Offering more monthly minutes than most providers and excellent customer service, Phone.com is a great service at a reasonable price. Phone.com charges $14.88 a month for 300 minutes and overage fees of 4.9 cents per minute. The number of minutes offered for this price is a good value. Phone.com also offers an annual discounted rate of $9.88 per month if you sign a yearly contract, which is a low price. For an 800 number, they charge you a $10 one-time fee while 866, 877 and 888 numbers are included in your monthly cost. If you want a vanity number, a number that spells out a word to help customers remember your business more easily, it costs a $25 activation fee, which is less expensive than other vendors. You have the option to receive your voicemails via email. We found their customer service to be excellent.

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Pros:

• 300 phone minutes included
• Low price for the number of minutes included ($0.03/minute)
• Includes many common phone system features

Cons:

• Offers 866, 877 and 888 numbers only

Conclusion:

With a low monthly fee and a high number of included minutes, Virtual PBX's plan is an excellent value. For $9.99 a month, you receive 300 minutes, which is a good value when compared to some of Virtual PBX’s competitors. However, they do not offer an annual discount if you sign a yearly contract. Their overage fees of 6.5 cents are slightly higher than overage fees of some other services, but it is an average market price. An advantage of Virtual PBX is that 866, 877 and 888 numbers are all included in your monthly fee, but they do not offer "true” 800 numbers. You can choose to receive your voicemails via email with this service. We found their customer support to be average quality.

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Pros:

• 300 phone minutes included
• Includes many common phone system features
• Offers unlimited voicemail storage

Cons:

• True 800 toll-free numbers only available with higher level plans

Conclusion:

eVoice is a good value for those who need a basic plan, and their corporate plans offer more features. eVoice charges $12.95 for 300 monthly minutes, which is less expensive than other services. However, they do not offer a discount if you sign a yearly contract. If you go over your allotted monthly minutes, you must pay 5.9 cents per minute. 866, 877 and 888 numbers are included in the price of your monthly fee, but 800 numbers are only included with eVoice’s mid-level and corporate plans. eVoice’s basic plan does not offer vanity numbers, but you can get them with a corporate plan for a $30 setup fee. You can receive your voicemails via email with this service. We found eVoice’s customer service to be excellent.

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Pros:

• Costs only $2.95 per month
• Excellent customer support

Cons:

• No included minutes
• Does not include many common phone system features
• $2.95 additional monthly fee to receive voicemails via email
• $10 set-up fee to activate account
• Does not offer voicemail storage
• Offers 866, 877, and 888 numbers only

Conclusion:

OneSuite offers an inexpensive plan with no monthly minutes included. For $2.95 a month, you can get an 866, 877, or 888 toll-free number. However, they do not offer true 800 numbers. They also do not offer an annual prepayment discount, and you must buy at least $10 in credits when you sign up with their service. They offer a pay-as-you-go option that costs 5 cents per minute. This plan is a good option if you want a flexible number of minutes per month. They do not offer vanity numbers, and it costs $2.95 a month if you want to receive voicemails via email.  We found their customer support to be excellent.

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Pros:

• Offers prepayment discount
• Free 800 toll-free number

Cons:

• No phone minutes included
• Does not include many common phone system features
• Does not offer voicemail storage
• Can't receive voicemails to email

Conclusion:

AT&T offers a good value plan for people who want 800 numbers or vanity numbers. Although AT&T doesn’t include any minutes with their monthly fee of $15, they do offer 800 numbers and vanity numbers for no additional charge, while most other vendors typically charge a setup fee for these numbers. 866, 877 and 888 numbers are also included for free in your monthly plan. On top of your monthly fee, minutes are 6.9 cents per minute, which is an average market price. If you sign an 11 month contract, AT&T will give you a discounted rate of 5.9 cents per minute. You cannot opt to receive your voicemails in your email. We found their customer service to be excellent.

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Pros:

• Free vanity number
• Excellent customer support

Cons:

• Does not include many common phone system features
• Does not offer voicemail storage
• Can't receive voicemails via email

Conclusion:

While Verizon offers a good amount of minutes per month, their effective monthly fee is much higher than other toll-free number providers. For $27 a month, you can get 235 minutes with an 866, 877 or 888 number. They do not offer “true” 800 numbers. Vanity numbers are also included in your plan. While AT&T offers a discount if you sign a yearly contract, Verizon does not offer a discount on annual contracts. Verizon charges 6.4 cents per minute, which is slightly higher than the cost of other services. You cannot receive your voicemails via email with this service. We found Verizon’s customer support to be excellent.

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Pros:

• Costs only $5 per month
• Excellent customer support

Cons:

• No phone minutes included
• Does not include many common phone system features
• Does not offer voicemail storage
• Can't receive voicemails via email

Conclusion:

If you need a very basic 800 number service, Qwest offers the least expensive plan we've reviewed. Qwest charges $5 a month and does not include any monthly minutes. They charge 7 cents per minute, which is slightly higher than the costs of other services. However, 800, 866, 877 and 888 numbers are all included in your monthly fee under this plan, while other providers typically charge extra for 800 numbers. They also include vanity numbers under your monthly price. You cannot receive your voicemails via email with this service. They do not offer any discount for signing a yearly contract. We found Qwest’s customer service to be excellent.

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Pros:

• Free 800 toll-free number
• Includes many common phone system features
• Excellent customer support

Cons:

• High price for the number of minutes included ($0.10/minute)

Conclusion:

Voice Nation is a good value for those needing a basic service with few monthly minutes. With Voice Nation, you can get 100 minutes for $9.95 per month. An overage fee for any minutes over your allotted minutes is 5.9 cents per minute. Voice Nation does not offer an annual prepayment discount if you sign a yearly contract like some of the other reviewed vendors. However, they include the price of 800, 866, 877, and 888 numbers in your monthly bill, while many providers charge extra for a true 800 number. A vanity number costs a $25 setup fee. You have the option to receive your voicemail directly to your email. We found Voice Nation’s customer service to be of average quality.

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Pros:

• Save 8.3% if you pre-pay for a year
• Includes many common phone system features
• Offers unlimited voicemail storage
• Free vanity number
• Excellent customer support

Cons:

• Offers 866, 877 and 888 numbers only

Conclusion:

my1voice offers an excellent value plan with low monthly and overage fees. They charge $10 a month for 150 minutes, which is a fair price. my1voice’s overage fees are 5 cents per minute, and they do not have any additional or activation fees. If you sign a yearly contract, my1voice will give you a discounted price of $8.33 per month. An advantage of my1voice is that they offer 866, 877 and 888 numbers for free, but you cannot get a “true” 800 number with their service. Also, unlike many other providers, they don’t charge you for a vanity number, which is a personalized number that spells words people can easily remember. You have the option to receive voicemails via email. We found their customer support to be excellent.

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Pros:

• Save 33% if you pre-pay for a year
• 300 phone minutes included
• Free 800 toll-free number
• Includes many common phone system features

Cons:

• At the time of our most recent review there were no notable cons.

Conclusion:

Halloo Office Startup offers a competitive value. They charge $14.95 for 300 minutes, which is roughly the same cost as other services that include up to 300 minutes per month. They charge no activation fees and offer an annual prepayment discount of 33% at $119.95 per year or $9.95 per month. They charge overage rates of 6.5 cents per minute. Halloo also offers 800, 866, 877 and 888 numbers at no additional cost. Halloo charges a $30 setup fee for a vanity number. You can receive your voicemails via email with Halloo. We found their customer support to be average quality.

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Pros:

• Includes many common phone system features

Cons:

• Costs $24.99 per month
• No phone minutes included
• $5.99 additional monthly fee for an 800 number
• $40 setup fee and $5.99 additional monthly fee for vanity numbers

Conclusion:

uReach has an expensive plan and offers no monthly minutes. For $24.99 a month, you can get an 866, 877, or 888 number, but other services offer the same features for a cheaper price. uReach does not include any monthly minutes, and overage fees are 7 cents per minute. An 800 number costs an extra $5.99 per month with a $15 setup fee. A vanity number also costs $5.99 per month with a $40 setup fee. They do not offer any annual prepayment discount. You are able to receive your voicemails via email with this service. We found uReach’s customer support to be average quality.

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